Refund policy
BabyNestCare Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, unworn where applicable, with its original tags and packaging, and accompanied by proof of purchase.
To request a return, please contact us at support@babynestcare.com.
If your return is approved, we will provide you with the return instructions and the appropriate return address. Please do not send products back to the address shown on the original shipping package unless we specifically instruct you to do so.
Items returned without first requesting and receiving return authorization may not be accepted.
You can contact us at any time regarding a return at support@babynestcare.com.
Damages, Defects, and Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@babynestcare.com.
Please include your order number and clear photos of the item and packaging when possible so we can review the issue and provide an appropriate solution.
Non-Returnable Items
For health, hygiene, and safety reasons, certain products may not be eligible for return once opened, used, or removed from their original sealed packaging.
This may include personal-care products, hygiene products, opened feeding-related products, customized or personalized products, and other items that cannot reasonably be resold for hygiene or safety reasons.
Gift cards are also non-returnable.
These restrictions do not affect any rights you may have under applicable consumer protection laws.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Return Shipping
Unless the product is defective, damaged, incorrect, or applicable law requires otherwise, return shipping costs may be the responsibility of the customer.
We will provide the appropriate return instructions after reviewing your request.
Please do not return an item without contacting us first.
Exchanges
The easiest way to exchange an eligible product is to request a return for the item you received.
Once the return is approved, you may place a new order for the replacement product.
European Union 14-Day Cooling-Off Period
If your order is delivered to a country where applicable consumer law provides a statutory cooling-off period, including eligible orders delivered within the European Union, those statutory rights remain unaffected by our 30-day return policy.
Where applicable, customers may have the right to cancel or return an eligible order within 14 days without providing a reason, subject to the conditions and exceptions established by applicable law.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow up to 10 business days after approval for the refund to be processed. Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, please contact us at support@babynestcare.com.
Contact
For questions about returns or refunds, contact:
BabyNestCare
support@babynestcare.com
https://babynestcare.com